Every item undergoes a detailed quality inspection prior to dispatch. Due to the handcrafted nature, small-batch production, and made-to-order workflow of our collections, our return and repair guidelines are strictly applied.
Returns
Return requests must be submitted within 7 days of receiving your order.
To qualify for an eligible return, items must be:
- Unworn and completely unused
- In pristine condition, free from damage
- Sealed in all original packaging
- Accompanied by valid proof of purchase
Items displaying any evidence of wear, surface scratches, structural distortion, tarnish, worn plating, or exposure to cosmetics, perfume, moisture, or modifications will be declined.
Store Credit Only: Accepted returns are issued exclusively as digital store credit. Initial delivery fees, import taxes, customs charges, and return return-postage fees are non-refundable.
Unauthorized Returns: Any package sent back without prior approval will be rejected and returned to sender at their expense.
Final Sale Items
The following categories are strictly non-returnable and non-exchangeable for credit or refunds:
- Bespoke, custom, and engraved pieces
- Made-to-order and limited-run creations
- Solid gold and gold vermeil jewelry
- Discounted, promotional, or marked "Final Sale" items
- Any item showing post-delivery wear, alterations, or damage
Note: Final sale exclusions apply unless the item arrives with a confirmed production defect.
Exchanges
We do not process direct item-for-item exchanges. Once an eligible item is returned and approved, you will receive store credit to apply toward a new order.
Manufacturing Defects
If your jewelry arrives damaged or defective, notify us within 7 days of delivery with your order number and detailed photographic evidence.
A manufacturing defect is defined strictly as a structural fault present prior to or upon delivery.
Defects Do Not Include:
- Natural wear and tear, surface scuffs, or bending
- Tarnish, fading, or gradual loss of plating
- Snapped chains or broken clasps resulting from pulling, pressure, or improper care
- Exposure damage (water, sweat, fragrance, hair products, sanitizer, or household chemicals)
- Damage incurred during sports, exercise, sleep, or travel
- Loss, theft, or incorrect size selection
- Alterations, resizing, or cleaning performed by external third parties
All claims are evaluated individually by DiDA Jewelry. If verified as a production error, we will offer a repair, replacement, store credit, or refund at our discretion.
Repairs & Maintenance
We do not guarantee repair, replating, or resizing services for all items. Where feasible, repair requests are evaluated on a case-by-case basis depending on the design and material structural integrity. Return postage for non-defective repair work is the responsibility of the customer.
Return Process & Unclaimed Packages
1. Prior Authorization Required: Do not mail items back without written authorization. Contact our team with your order number and clear photos of the piece to initiate a request.
2. Refused Import Duties: If a package is returned to us because international duties or customs fees were refused at delivery, any applicable balance will be refunded strictly as store credit after deducting return shipping expenses.
