Shipping
Canada Shipping: $15 – $25 (calculated at checkout based on location)
Carrier: Canada Post (Tracked)
Estimated Delivery: 1 to 10 business days
United States Shipping: Base shipping $15 – $30 (calculated at checkout based on location)
Carrier: Canada Post USPS (Tracked)
Estimated Delivery: 5 to 15 business days
Important Notice on US Customs & Import Duties: Effective August 19, 2026, the U.S. government imposed a 50% tariff (under Section 338) on all Canadian-made silver jewelry imported into the United States. Because these duties are set directly by U.S. Customs and Border Protection, they will be prepaid at the check out.
International Shipping: $25 – $85 (calculated at checkout based on location)
Carrier: Canada Post, FedEx, or PostNL (Tracked)
Estimated Delivery: 10 to 20 business days
Customs, Duties & Import Taxes
In line with international shipping practices, duties, tariffs, and taxes are assessed by the importing country’s customs authority and are the sole responsibility of the customer.
Shipping Address Accuracy
Please double-check your shipping details before placing your order. It is the customer's responsibility to ensure all address information is correct at checkout. If a package is returned to us due to an incorrect or incomplete address, additional shipping charges will apply to re-ship your order.
How to Return (Within Canada)
- Please email dida.jwl@gmail.com within 7 days of receiving your package and include your order number and photos of items you wish to return.
- Original shipping costs are non-refundable and Customer is responsible for return shipping and any applicable duty costs
- Once the item has been received back to us, we will notify you whether the refund is approved or rejected. If the refund is approved, you will receive your refund or store credit shortly after.
Please Note: International orders may be subject to local customs duties and taxes that DiDA Jewelry is not responsible for. These duties and taxes are not included in the price of the products listed on the website, or shipping costs.
We’d love to help you if your package is lost or stolen. However, DiDA Jewelry is not responsible for packages once they are delivered.
Privacy
All personal information submitted to DiDA Jewelry is kept strictly confidential. We respect our clients’ privacy and therefore, it will not be shared. Your information will only be used for us to communicate with you, promote sales, or new designs if marketing is accepted.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at dida.jwl@gmail.com.
